Election Systems & Software

  • Account Manager - San Antonio Area

    Job Location US-TX
    Posted Date 6 days ago(1/10/2019 8:21 PM)
    Job ID
    # of Openings
    Account Management
  • Job Description

    An Account Manager serves as the liaison to customers and internal stakeholders with respect to business relationships, developing new business opportunities and providing timely and effective solutions emanating from ES&S products and services that meet customer needs.  This role operates as the lead point of contact for any and all matters specific to customers within the assigned territory from initial implementation of new voting systems through the entire product life cycle.  Account Managers partner with our customers to ensure their long-term success.  


    Essential Duties and Responsibilities:

    1. Operate as the lead point of contact for all customer matters within the assigned territory including but not limited to building relationships county and state level election officials, providing excellent customer service and technical support with respect to questions, customer requests and product issues’ resolution.
    1. Manage a portfolio of assigned customers, and actively seek and develop new business from existing clients. Collaborate with sales and other internal stakeholders to identify and execute growth opportunities within the assigned territory.
    1. Facilitate communications across customers and internal stakeholders focused on timely and effective issues resolution among customers with product functionality items.
    1. Identify and evaluate training needs and conduct training as required to ensure end user know-how in the operation of software and hardware products among clients.
    1. Manage projects focused on new system implementations as well as upgrades/enhancements with respect to hardware and software voting systems used among assigned customers; and educate customers on new releases via user groups, data reviews and internal training.
    1. Communicate clearly the progress of weekly, monthly and quarterly goals to internal and external stakeholders to ensure timely and successful delivery of our solutions according to customer needs and objectives; Provide input for responses developed regarding to requests for proposals (RFP)
    1. Monitor state, federal and local regulations that affect voting systems; and document software requirements to meet the regulations.
    1. Forecast, track and report on key account metrics regarding operational and financial performance among assigned customers.
    1. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



    Education:  Must have a bachelor’s degree in business administration or computer technology field;



    At least 2 years experience including:

    Experience with software including MS Office Suite of Products (Outlook, Word, Excel, PowerPoint)

    Proven work experience as an Account Manager, Key Account Manager or other relevant Sales experience

    Experience in delivering client focused service based on customer needs



    Technical capacity

    Problem Solving/Analysis

    Strong Communication skills including written, presenting and influencing effectively

    Excellent interpersonal skills including listening, negotiation and presentation skills

    Well developed commitment to customer service and a passion for quality over quantity

    Professional appearance and Personal effectiveness/credibility


    Licenses/Certifications Required:  None


    Supervisory Responsibilities:  This position has no supervisory responsibilities.


    Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.


    Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


    Travel:  Approximately 50%-75% travel is expected.


    Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


    EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

    This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


    E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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