An Account Manager serves as the interface between customer service and sales with respect to the full array of ES&S product lines. Operating as the lead point of contact for any and all matters specific to customers within the assigned territory from initial implementation of new voting systems through each election cycle. Ultimately, Account Managers are responsible for building and maintaining long-lasting customer relationships, negotiating and promoting Account Management contracts and agreements to maximize profit, and acting as the overall liaison between the customer and internal team members.
Account Managers partner with our customers to ensure their long-term success. The Account Manager role includes managing a portfolio of assigned customers, developing new business from existing clients and actively seeking new opportunities.
Account Management responsibilities include developing strong relationships with customers, and connecting with key county/jurisdiction officials. Account Managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and to proactively identify customer needs and improve the entire customer experience.
In addition, Account Managers collaborate with our Sales team to achieve sales quotas and grow our business.
Essential Duties and Responsibilities:
Education: Must have a bachelor’s degree in business administration or computer technology field;
At least 3 years experience including:
Solid experience with software including MS Office Suite of Products (Outlook, Word, Excel, Project)
Proven work experience as an Account Manager, Key Account Manager or other relevant experience
Experience in delivering client focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Strong Communication skills including written, presenting and influencing effectively
Excellent listening, negotiation and presentation skills
Well developed commitment to customer service and a passion for quality over quantity
Professional appearance and Personal effectiveness/credibility
Licenses/Certifications Required: PMP preferred
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel: Approximately 50%-75% travel is expected.
Security: Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy. Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.
EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.