A Senior Specialist, Technical Services is responsible for network installation, configuration, and troubleshooting of Tier 2 issues among the full array of Management Systems in compliance with certification requirements across Federal, State and Local jurisdictions. This role requires a subject matter expert (SME) with respect to operating systems, server and network hardware, telecommunications, application interfaces and system security among company products. Additional responsibilities included advanced network design, configuration, and troubleshooting, including being the SME and point of contact for advanced network configurations. A Senior Specialist, Technical Services is required to also utilize critical thinking skills to determine gaps in processes, technology, or documentation, and provide recommendation to remediate the gap.
Essential Duties and Responsibilities:
Education: Must have a bachelor’s degree in Computer Science, Network Technology or related field
At least 6 years experience including:
Experience in a technical environment, with roles such as Technical/Customer Support, System Administrator (System installation, configuration, and maintenance), Network Administration, and Systems Analyst
Proficient with MS Office Suite and office communications
Knowledge and work experience of Networking and troubleshooting PC systems including, but not limited to:
Understanding of Server and Workstation system deployments
Experience with MS Operating Systems, including Windows Server
Advanced knowledge of TCP/IP networking and routing
Cisco ASA firewall configuration and troubleshooting
Advanced understanding of network communications (LAN/WAN/Cellular)
Working knowledge and application of system and network security concepts
SFTP and VPN concepts
Communication and reporting to senior level team members and customers
Strong written and verbal communication skills and ability to communicate with a variety of audiences
Strong sense of urgency, initiative, and motivation
High quality of work product
Professional attitude and appearance
Positive attitude and ability to work together with the team and mentor staff.
Licenses/Certifications Required: A+, Network +, CCENT, CCNA, or Microsoft certifications preferred
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers; and in environments where election systems equipment is located.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift up to 50 lbs. unassisted.
Travel: Up to 75% travel is possible.
Security: Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy. Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.
EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.