Election Systems & Software

Field Services Regional Manager

Job Location US-NE-Omaha
Posted Date 1 week ago(3/15/2018 10:38 AM)
Job ID
# of Openings
Field Service

Job Description

A Regional Manager, Field Services is responsible for managing a team of field services technicians in assigned territories to assure appropriate service levels among the full array of products under warranty and/or under ongoing service agreements.  This position works closely with sales, operations, customer service, certification and customers to assure the terms and conditions of product services are delivered in an effective and efficient manner.  This role is focused on promoting the company values by performing duties in a manner that is consistent with being a team leader who supports the continued growth of the company.


Essential Duties and Responsibilities:

  1. Manage the installation and maintenance of the full array of ES&S products by creating territories and assigning service technicians to assure installation and maintenance of products is accomplished in accordance with the terms of warranties and service agreements.
  1. Manage work orders and the inventory of spare parts to assure timely and efficient field service operations are maintained.
  1. Monitor and report field service activities with a view toward identifying opportunities for continuous improvement in processes in order to assure cost effective and profitable operations.
  1. Supervise the work of field service technicians to include but is not limited to interviewing, hiring, training, assigning work, appraising performance and developing skills to assure the full array of products may be serviced in accordance with agreements.
  1. Assist with troubleshooting and maintenance of hardware and software operating systems.
  1. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Education:  Must have a bachelor’s degree in business administration or computer technology field; Or equivalent leadership experience in the field and with customers.



At least 5 years experience including:

Expert knowledge of product maintenance;

Management of complex software and hardware products in a high tech environment

Familiarity with business analysis processes is highly desired



Technical capacity

Problem Solving/Analysis

Communication proficiency

Personal effectiveness/credibility


Licenses/Certifications Required:  None


Supervisory Responsibilities:  This position has responsibility to supervise a team of field service technicians.


Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; reach with hands and arms and lift up to  115 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Travel:  Approximately  60% travel is expected.


Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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