Election Systems & Software

Technical Manager I - NYC/NY

Job Location US-NY
Posted Date 1 day ago(2/21/2018 9:09 AM)
Job ID
# of Openings
Account Management

Job Description

Salary Grade 17HC     Hiring Range    $72k     $92K



A Technical Manager I - NYC/NY is responsible for working with the SR. Technical Manager - NYC/NY and the NYC Project Mgr. & Regional Director of Acct. Mgmt. to develop and implement plans and programs to assure the products and services are aligned with the election cycle requirements specified by the NYC Boroughs and New York State.  This position works with the SR. Technical Manager - NYC/NY and NYC Project Mgr. & Regional Director of Acct. Mgmt. to collaborate with election officials and provide project planning and oversight to ES&S and Board of Elections technicians assigned to pre-election testing; Election Day support and post-election analysis.  Additionally, this role provides Field Services technical support and supports for election jurisdictions throughout NY State.


Essential Duties and Responsibilities:

  1. Each election event is treated as a project with all the associated responsibilities (Project Planning; Project Execution; Project Coordination; Project Implementation; Project Budget Management; Post Project Analysis).
  1. Develop project plans, goals and budgets and identify resources needed by collaborating with the Sr. Technical Manager - NYC/NY, the NYC Project Mgr. & Regional Director of Acct. Mgmt. and NYC Board of Elections management. This includes but is not limited to helping manage project status through activity tracking and reporting, organizing and coordinating teams to assure project stakeholders are adequately trained, informed and enabled to complete responsibilities within time and quality requirements.
  1. Assist the Sr. Technical Manager - NYC/NY with overseeing and managing staff assigned to each of the five boroughs, typically 18-25 support staff for pre-election testing.
  1. Ensure Borough Managers correctly implement the full array of federal, state and local testing requirements and protocols for all ES&S purchased equipment.
  1. Coordinate and provide oversight to ES&S contractor Equipment Technicians and NYC Borough Technicians to ensure election products and practices are aligned and tested in conformity with State and local election specifications.
  1. Facilitate quality assurance processes to ensure City and State election specifications are adhered to among all products assigned.
  1. Install, maintain, and troubleshoot election hardware and software products in accordance with equipment specifications and service agreements.
  1. Assist the Sr. Technical Manager in providing Technical Certification training to Board of Elections Borough Technicians. Upon successful completion of training, the BOE techs are given a level and salary increase and are approved to complete preventative maintenance, battery replacement and nominal repairs to DS200s and AutoMARKS.
  1. Provide functional and procedural training to ES&S contractors and NY/NYC technicians with respect to all utilized ES&S systems.
  1. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Education:  Bachelor’s Degree in a computer technology field preferred or equivalent.




A minimum of 2 years experience including:

Operational knowledge of BOD, DS850, DS200 and autoMark products

Familiarity with EMS software, specifically ERM

Experience working with a diverse staff of contractors

Working knowledge of project management principles and processes preferred



Strong Technical aptitude

Strong Problem Solving/Analysis ability

Communication proficiency among all levels

Excellent relationship management skills

Personal effectiveness/credibility


Licenses/Certifications Required:  None


Supervisory Responsibilities:  This position has indirect supervisory responsibility of contractors (i.e., scheduling, etc.) and indirect supervisory responsibilities of Board of Elections support staff to assure hardware and software capabilities are aligned with election specifications.


Work Environment:  This job operates in a professional office and a warehouse environment, which routinely uses standard office equipment such as computers, telephones, and photocopiers.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is frequently required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires the incumbent to be able to lift up to 50 lbs.


Travel:  Approximately 80% travel is expected locally within the five NYC boroughs and approximately 5% travel to customers outside of the City (subject to change, based on company and customer needs).


Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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