Election Systems & Software

Director of Business Analysis & Product Documentation

2 days ago
Job ID
# of Openings
Business Analysis

Job Description

The Director, Business Analysis & Product Documentation is responsible for establishing, implementing and driving the strategic direction of the Business Analysis, UX Design and Technical Documentation for our Product Development division. This includes leading a team of business analysts, UX designers and technical writers and incorporating best practices for requirements management, UX design and documentation.  Work collaboratively with Software Development, Quality Assurance, Release Management and Senior Management to deliver high quality releases of our market leading products.


Essential Duties and Responsibilities:

  1. Provide leadership and direction for requirements elicitation and management best practices
  2. Work cross functionally with all stakeholders to align business analysis, design and documentation within the SDLC
  3. Responsible for hiring and managing the performance of business analysts and UX designers
  4. Implement metrics for measuring team and individual performance
  5. Identify, analyze and implement new systems, technologies and methodologies with a focus on continuous improvement
  6. Provide status reporting for senior management
  7. Manage and coordinate across multiple delivery teams and development projects simultaneously
  8. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Skills

  1. Proven leadership experience in building and sustaining high performing teams
  2. Demonstrated experience in business analysis, requirements management, design and/or similar functions
  3. Excellent communication skills; both written and oral.
  4. Working knowledge of multiple software development methodologies; Agile experience is strongly preferred



Education:  Must have a bachelor’s degree in Computer Science, Information Systems, Business Administration or related technology field


Minimum 8 years experience working in software development or similar technical environment

Leadership experience in delegating, coaching, and managing performance

Experience with new product development is preferred

Experience with Agile methodologies



Technical capacity

Problem Solving/Analysis

Communication proficiency


Personal effectiveness/credibility


Licenses/Certifications Required:  None


Supervisory Responsibilities:  This position supervises a team of Business Analysts, Designers and Technical Writers


Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Travel:  Less than 10% travel is expected.


Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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