Election Systems & Software

Account Manager - Kentucky / Tennessee / West Virginia

US-Remote
4 hours ago
Job ID
2017-1197
# of Openings
1
Category
Account Management

Job Description

An Account Manager serves as the interface between customer service and sales with respect to the full array of ES&S product lines.  Operating as the lead point of contact for any and all matters specific to customers within the assigned territory from initial implementation of new voting systems through each election cycle.  Ultimately, Account Managers are responsible for building and maintaining long-lasting customer relationships, negotiating and promoting Account Management contracts and agreements to maximize profit, and acting as the overall liaison between the customer and internal team members. .

Account Managers partner with our customers to ensure their long-term success.   The Account Manager role includes managing a portfolio of assigned customers, developing new business from existing clients and actively seeking new opportunities.

Account Management responsibilities include developing strong relationships with customers, and connecting with key county/jurisdiction officials.  Account Managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and to proactively identify customer needs and improve the entire customer experience.  .

In addition, Account Managers collaborate with our Sales team to achieve sales quotas and grow our business.

 

Essential Duties and Responsibilities:

  1. Operate as the lead point of contact for any and all matters specific to customers within their assigned territory
  2. Successfully lead new system implementations as well as upgrades of voting systems in the field.
  3. Build and maintain strong, long-lasting customer relationships with both County and State level election officials, which involves a high degree of travel.
  4. Provide excellent, positive customer service and technical support with respect to customer requests/ issues/questions concerning product functionality, end user and front line database support.
  5. Facilitate and manage communication among internal departments and customers to provide timely and effective resolution to customer issues.
  6. Identify and evaluate training needs of the customer to assure user know how for the client portfolio of products.
  7. Conduct hardware and software training.
  8. Track and manage assigned software enhancements through the development life cycle; and educate customers on new releases via user groups, data reviews and internal training.
  9. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  10. Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  11. Communicate clearly the progress of weekly, monthly and quarterly goals to internal and external stakeholders
  12. Develop new business with existing clients and/or identify areas of improvement to assist with sales quotas
  13. Forecast and track key account metrics (billable days, project milestones, and contractor usage)
  14. Prepare reports on account status, project plans, weekly reports, Synergy
  15. Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
  16. Assist with high severity requests and/or issue escalations as needed
  17. Monitor state, federal and local regulations that affect voting systems; and document software requirements to meet the regulations.
  18. Project Management
  19. Respond to RFPs
  20. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

 

Education: Must have a bachelor’s degree in business administration or computer technology field;

 

 

Experience:          

At least 3 years experience including:

Solid experience with software including MS Office Suite of Products (Outlook, Word, Excel, Project)

Proven work experience as an Account Manager, Key Account Manager or other relevant experience

Experience in delivering client focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

 

Competencies:    

Technical capacity

Problem Solving/Analysis

Strong Communication skills including written, presenting and influencing effectively

Excellent listening, negotiation and presentation skills

Well developed commitment to customer service and a passion for quality over quantity

Professional appearance and Personal effectiveness/credibility

 

Licenses/Certifications Required:  PMP preferred

 

Supervisory Responsibilities:  This position has no supervisory responsibilities.

 

Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Travel:  Approximately 50%-75% travel is expected.

 

Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.

 

EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

 

E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date

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