Election Systems & Software

Technical Writer

4 days ago
Job ID
# of Openings
Technical Writing

Job Description

The Technical Writer writes and updates material for reports, bulletins, user manuals and help files which describes, communicates and educates users concerned with work methods and procedures, installation, operation and maintenance regarding software and hardware products.  The Technical Writer is expected to manage content development by integrating material from subject matter experts across the organization.


Essential Duties and Responsibilities:

  1. Develops and writes technical content by studying flowcharts, sketches, drawings, parts lists, specifications, mock ups and product samples to integrate and delineate technology, operating procedures detail.
  1. Interviews subject matter experts (SME) and read reports and other material to become familiar with product technologies and operating methods to draft, review and edit technical documentation.
  1. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
  1. Performs a wide variety of editorial function including making recommendations for changes in scope, format and content and maintains records and files of work and revisions while acting as writer and copy editor for electronic and print content using Corporate and Department style guides.
  1. Responsible for the design, development, implementation and upkeep of a learning management system.
  1. Remains current in technological innovations by participating in meetings, and reading journals, trade catalogues and other data relative to operation, maintenance and service of election software and hardware products.
  1. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Education:  Must have a bachelor’s degree in Communications, English or Computer Science;




At least 3 years experience including:

Strong research and technical writing skills including detail orientation and knowledge of AP style and grammar

Strong understanding of branding and developing a voice for a product or service

Proven ability to write for a business-to-business (B2B) audience

Demonstrated project and time management skills

Experience with Adobe Framemaker, RoboHelp, and/or Madcap Flare

Experience using Microsoft Manual of Style



Technical writing/documentation know-how

Problem Solving/Analysis

Communication proficiency

Collaboration skills

Personal effectiveness/credibility


Licenses/Certifications Required:  None


Supervisory Responsibilities:  This position has no supervisory responsibilities.


Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Travel:  Approximately 5% travel is expected.


Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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