Election Systems & Software

Account Manager - Voter Registration

2 days ago
Job ID
# of Openings
Account Management

Job Description

An Account Manager serves as the interface between customer service and sales with respect to the Voter Registration product lines.  This position is assigned to clients for the purpose of creating long term relationships, understanding and satisfying customer demands and generating additional sales within the portfolio of assigned clients.



Essential Duties and Responsibilities:

  1. Provide excellent, positive customer service and technical support with respect to customer requests/ issues/questions concerning product functionality, end user and front line database support.
  1. Facilitate and manage communication among internal departments and customers to provide timely and effective resolution to customer items.
  1. Identify and evaluate training need of the customer to assure user know how for the client portfolio of products.
  1. Track and manage assigned software enhancements through the development life cycle; and educate customers on new releases via user groups, data reviews and internal training.
  1. Formulate lesson plans and assist in determining appropriate instructional methods, such as but not limited to individualized training and/or group lectures; and assess effectiveness of training delivered.
  1. Monitor state, federal and local regulations that affect the voter registration system; and document software requirements to meet the regulations.
  1. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Education:  Must have a bachelor’s degree in business administration or computer technology field;


At least 3 years experience including:

Knowledge of Windows OS family, JAVA, .NET and Citrix system technology

Familiarity with troubleshooting customer networks and PC hardware/peripherals


Technical capacity

Problem Solving/Analysis

Strong Communication skills

Well developed commitment to customer service and a passion for quality over quantity

Personal effectiveness/credibility


Licenses/Certifications Required:  None


Supervisory Responsibilities:  This position has no supervisory responsibilities.


Work Environment:  This job operates in a professional office environment which routinely uses standard office equipment such as computers, telephones, and photocopiers.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Travel:  Approximately 20% -40% travel is expected.


Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.


EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.


E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date.


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